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What is CarrierCloud and what does it offer?
CarrierCloud is a ‘carrier neutral’ virtual service with built-in escrow services. As an online service, CarrierCloud provides a quick and easy way for Sellers and Buyers of global voice termination to do business.
- Sellers can provision their gateways/switches online and immediately begin to sell minutes, and get paid daily.
- Buyers can browse all available routes, provision their gateways/switches in minutes, make a payment into their account, and begin sending traffic.
- With only one connection to CarrierCloud, a Seller or Buyer and can do business worldwide with hundreds of others – and have no risk.
- Buyers prepay into their escrow account with CarrierCloud. and
- Sellers can withdraw funds daily; all funds are escrowed so there is no risk to either party. –
- CarrierCloud remains a neutral party at all times and real-time traffic and funds reports are available online.
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Can a Seller also register as a Buyer?
Yes. CarrierCloud offers such a compelling value that we believe most Sellers will also register as Buyers.
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Is there an Registration Fee?
Signing up on CarrierCloud is free, for now.
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Are there any fees for funds transfer?
CarrierCloud doesn’t charge any additional fees except for wire transfer fees in and out of your account.
All banks charge such a fee and CarrierCloud must get reimbursed for its bank and handling fees. These fees are
clearly noted, and are never more than $20 to $30 regardless of the amount of the transfer.
A $5 processing fee will be charged for PayPal payments in addition to PayPal's internal fees.
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What forms of payment are allowed?
To avoid fraud and to be able to wire out funds to Sellers the same day, only wire transfers are accepted at
this time. The minimum is $200 per wire transfer.
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Does it matter where the Buyer or Seller is located?
No, CarrierCloud operates internationally and the web-based system is available in all countries at all times.
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Does CarrierCloud support SIP and H.323?
At this time, only SIP is supported. H.323 is planned, depending on demand. Let us know if you need H.323.
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Which codecs does CarrierCloud support?
All codecs are supported but depend on the codecs that the route vendor supports for that route. Codecs supported on each route are listed in the route information.
CarrierCloud doesn’t handle the media which is why we can help ensure the highest voice quality worldwide.
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How does a Seller or Buyer get traffic, CDR or funds reports?
Real-time reports on traffic, earnings and account funds are available online, 24/7/365.
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Where is CarrierCloud located?
CarrierCloud’s switch fail-proof cluster of switches and servers, tech support, and office management,
and escrow accounts are located in secure facilities in Denver, Colorado, USA. For legal and tax reasons,
to allow free access to Buyers and Sellers worldwide, CarrierCloud International, Inc. is domiciled in
Panama City, Panama, one of the safest and secure financial centers in the world. Panama is a renowned
banking center and home to over 120 international banks.
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Which banks does CarrierCloud use?
CarrierCloud maintains all customer funds in escrow in restricted accounts at Wells Fargo Bank, Denver, Colorado, USA. (www.WellsFargoBank.com ) We will soon open accounts at HSBC Bank (www.HSBC.com), as well.
Wells Fargo Bank is more 100 years old and is a huge and financially solid financial institution offering international services with top quality customer service and reliability. We have many years of experience as satisfied customers of Wells Fargo and their affiliated banking partners.
HSBC Group Worldwide, New York, NY calls itself “The World’s Local Bank”, with 9,600 offices in 86 countries and territories. (www.HSBC.com)
If any CarrierCloud Customer banks with either Wells Fargo Bank or HSBC Bank, we will be able to accept funds and pay funds online with much lower costs.
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What if there is an error or question on payment?
The CarrierCloud software and switch system has been built to the highest standards and operates on fail-over systems architecture. It’s helpful to understand how CarrierCloud’s internal system works.
CarrierCloud bills the Buyer and credits the Seller at the end of every call, using the same CarrierCloud-generated CDRs, so you do not have to waste time reconciling CDRs. CarrierCloud remains neutral at all times and the Buyer and Seller see the same exact CDRs, so neither party has any “advantage” over the other.
In the rare case that a payment has not been credited into your account it could be due to a banking holiday in the sender’s country or the USA; for any other reason simply send and email to support (at) CarrierCloud.com and a real human will respond quickly to help resolve the situation.
The switch technology is extremely sophisticated, but we have real humans involved in checking and posting wire transfers in and wire transfers out. This is to assure accuracy, and also establishes the highest credibility, because there will be real humans to communicate with in that rare case that there may be any issue to resolve.
The way the system is designed and operates we are 100% certain that no payments can be “lost” or “misdirected”, and that any doubts can be resolved within hours.
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How much time will it take for the recharges (money) to take effect?
Incoming wire transfers and PayPal payments will be posted immediately, within the hour or even sooner. Buyers are
encouraged to plan ahead so that the account balance will be sufficient to pay for calls.
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How can I get help from/contact CarrierCloud?
Customer support is always available on a timely basis. Simply contact CarrierCloud’s trouble ticket system using the link in your Account Dashboard,
noting the priority and type of help you need, and a tech support person will respond in less than one hour.
English, Spanish and German are supported.
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What future services will CarrierCloud provide?
CarrierCloud intends to quickly become one of the most trusted and active minutes trading marketplaces
(with built-in secure escrow) in the world.
We’re similar in some ways to a junior version of the very respected Arbinet, but we’re more nimble, more flexible and a less expensive. We’ll accomplish our goals by maintaining a focus on our market niche – serving wholesale carriers worldwide.
But there’s more to come! Based the demand we see from customers, we expect to offer:
- - A carrier-neutral buy/sell platform for instant provisioning of global telephone numbers (DIDs)
- - Advertising opportunities on the CarrierCloud website
- - Rating system for Buyers to ‘rate’ Sellers or routes
- - “Global Telecom Showcase” greet-and-meet type of mini-conferences and meetings around the world. This will
provide CarrierCloud members direct face-to-face access to important telecom Buyers and Sellers.
- - Hosted switch, with built in calling card feature, for small-to-large size telecom carriers in our Denver Colorado
telecarrier datacenter
- - Hosted calling card platform with 50,000 concurrent call capacity – small setup fee for world class platform
